Refund Policy

​Effective Date: 3/01/2026

Hayes Company is committed to providing quality fencing and brush clearing services. This Refund Policy outlines when refunds may or may not be issued.

Deposits

Deposits are required to secure scheduling and may be used to purchase materials and reserve time.

• Deposits are non-refundable once materials have been purchased or the project has been scheduled

• If a cancellation is made before materials are purchased, a partial refund may be considered at our discretion

Materials (Important)

All material costs are non-refundable under any circumstances.

This includes, but is not limited to:

• Wood

• Fence panels

• Posts

• Concrete

• Hardware and supplies

Once materials are purchased or delivered, those costs cannot be refunded.

Cancellations

• Customers must provide reasonable notice for cancellations

• If work has already begun, refunds will not be issued for completed labor or used materials

• Any unused labor portion may be considered for partial refund at our discretion

Completed Work

Due to the nature of construction services:

• No refunds will be issued for completed work

• If there are concerns, we will make reasonable efforts to address workmanship issues

Customer Satisfaction

We stand behind our work and aim to resolve any issues. Customers must report concerns within a reasonable timeframe so they can be reviewed.

Refund Eligibility

Any approved refunds:

• Will not include material costs

• Will be limited to the unused portion of labor (if applicable)

• Are issued at the sole discretion of Hayes Company